Hackajob is collaborating with Capgemini to connect them with exceptional tech professionals for this role. Job Title: Performance Analyst Job Description The services we co-create within our team are often transformational, but the solution may not be obvious, and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction. You Will Be Expected To Define, collect, and analyse performance data to assess how digital services are meeting user and business needs. Develop and maintain dashboards and reporting tools to communicate insights clearly to stakeholders. Collaborate with designers and delivery teams to embed data-driven decision-making throughout the service lifecycle. Translate complex data into actionable recommendations that inform design and delivery. Ensure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data. Provide challenge from a digital perspective and collaborate with other digital and analytical professions, especially user researchers, to provide collective insights. Help ensure services meet the Government Digital Service (GDS) performance framework. Support GDS assessments by providing robust evidence of service performance and user impact. Contribute to the wider XD community and wider - by sharing best practices and supporting continuous improvement. Support our ever-expanding team of passionate and skilled junior talent and advocate for mentoring and guiding members of the team and your community Be an ambassador for analytics, supporting others to improve and interpret data. Understand and help resolve design-centric disputes across varying levels of complexity and risk. Work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid Agile delivery. Communicate effectively across organisational and technical boundaries. Help identify opportunities to create business value and improve the user experience. Essential Your skills and experience Proven experience in performance analysis, data analytics, or a related field within digital service delivery. Proven experience designing and implementing service performance measurement frameworks Proficiency in data analysis tools (e.g. Excel, SQL, Python, R) and data visualisation platforms (e.g. Power BI, Tableau, Google Analytics 4, Big Query, Google Tag Manager, Looker Studio, Mural). Lead on the design and implementation of measurement roadmaps, KPIs, and dashboards to monitor service delivery and impact. Experience working with Government Digital Service (GDS) service standards, using GDS design principles Strong understanding of user-centred design, agile delivery and how data informs iterative service improvement to both technical and non-technical audiences. Experience working with Central Government departments or in regulated public sector environments. Ability to build relationships and break barriers when interpreting and translating data for users Knowledge of which tools, process, or methods to use and how to bring an agile delivery team along with you Ability to engage with development teams and architects to ensure data and technical considerations are accommodated within the design Evidence of working with user centred design colleagues to synthesise insights and act on the outcomes Translate complex data into accessible insight to support strategic decisions. Ability to present analysis and justify decisions you've made using an evidence-based approach Understanding of what good digital services look like and how to design in an inclusive, accessible way Managing and mentoring junior analysts to build capability within the team Desirable Experience contributing to Centres of Excellence or communities of practice around performance and analytics. Understand the strategic context of your work and how it aligns with broader project goals. Understanding of sustainable service design and how performance data can support environmental and social impact goals Experience of working in other sectors Consultancy experience and demonstrable experience of opening-up new account spaces Knowledge of cloud-based analysis platforms (e.g. Google Cloud Platform, AWS) Qualifications Relevant performance analysis qualification is desirable Relevant professional certifications or equivalent experience