Job Description Private Patient Co-ordinator Ashtead Hospital - Surrey Salary: Depending on experience + Benefits
Ashtead Hospital has been one of Surrey's leading private hospitals since it opened in 1984 and has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system. You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered.
This interaction will be across all channels; in person, on the telephone and in writing.
To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
What you you’ll do Handle all enquiries and book appointments via telephone, email or social media
Provide detailed information to patient enquiries whilst delivering excellent customer service
Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
What you’ll bring with you Marketing and or Sales experience
Ability to manage a portfolio of private patients from initial call to discharge
Sound Computer skills using the MS Office Suite and Web based reporting
Confident in engaging with a variety of people particularly in a high end setting
Excellent communication skills both face to face, over the phone and in writing
Articulate with the highest standard of personal presentation
Benefits 25 Days Leave + Bank Holidays
Buy & Sell Flexi Leave Options
Private Pension where Ramsay will match up to 5% after a qualifying period
Flexible shift patterns available where possible
Enhanced Competitive Parental Leave Policies
Private Medical Cover with option to add partner & dependants
Life Assurance (Death in Service) x3 base salary
Free Training and Development via the Ramsay Academy
Subsidised staff restaurant (where possible)
Concerts for Carers
Employee Assistance Programme
Cycle2Work scheme available, in partnership with Halfords
The Blue Light Card Scheme
About Us Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.