Newcastle-under-Lyme - office based
Salary up to £27,000 DOE
20 days plus Bank Holidays
Monday - Friday 8am-4pm, 8.30am-4.30pm or 9am-5pm
Our client helps to drive top and bottom-line growth by delivering the very best pre- Programme support and an effortless customer experience
The French Speaking Coordinator is a critical role within the Event Operations team. The role supports the successful execution of contracts and contract logistics associated with training events. The coordinator schedules the timely and accurate distribution of communications with attendees and commissioners. The coordinator will be the pivotal link between Sales, Customer Care, Event management, training delivery & Finance to assure participants are enrolled in Programmes and enjoy a positive training experience.
Coordinators demonstrate competence while using the companys Customer Engagement (CE) management system and demonstrates thorough knowledge of programmes, policies, and procedures.
The Role:
* Operational Point of Contact for Commissioners prior to training
* Completing Pre-Course Event Information
* Completion and processing customers workbook orders
* Complete Sales Contracts process
* Responsible for Programme Implementation
* Support Sales teams with process improvement
* Data management
* Maintaining, updating sales and customers records
* Liaise with other departments on administrative matters
* Proficiency in Customer Engagement system
Candidate Requirements:
* Fluent in both written and spoken French language
* Excellent English language written and verbal communication skills
* 2+ Years Experience preferrable but not necessary
* Expert in Excel
* PC Literate
* Working knowledge of computerised CRM system preferably Microsoft Dynamics
* Confident on the phone
* Process driven
* Key eye for detail
* 5-GCSE Include English & Mathematics
* Diploma / Degree Business administration preferred
* Problem solving
* Customer Focus
* Conflict management