Overview
Join to apply for the Manager Facilities Management role at HM Revenue & Customs. This range is provided by HM Revenue & Customs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
As the Facilities Management Delivery Manager you will ensure delivery of an excellent FM service for our customers for both Hard and Soft FM, providing a first class building so that our customers can perform at their best.
As part of the Workplace Operations Team, you will oversee the performance of the Hard and Soft FM providers in the high profile Government Hub of Newcastle and the North-East Region’s Specialist Sites, based at Benton Park View.
HMRC Estates is at the forefront of delivering the biggest property programme in the UK. We are at the forefront of Government property transformation. HMRC Estates provides the professional capability to our customers and our tenants ensuring the estate is the right size, shape and quality to meet both the current and future needs of HMRC.
The Estates Directorate is committed to building the professionalism of our people, providing clear and defined career pathways enabling focused learning and development across several specialist areas in a culture of continual improvement.
You will be part of an estates vision to be the best Estates department in Government, providing first class buildings and excellent services for our customers.
Your primary focus will be to ensure delivery of an excellent Facilities Management service to our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.
Key Responsibilities
* Deliver proactive supplier relationship management in line with agreed contract performance levels and customer requirements.
* Oversee supplier performance by ensuring the delivery of SLAs and KPIs through performance management and administration
* Develop high quality stakeholder relationships by building partnerships across the Estate
* Project management, delivering business critical support around project delivery
* Providing safe and compliant buildings. Ensure health and safety best practice is demonstrated at all times, whilst managing risk.
* Provide excellent customer service delivery and onsite support to all customers, taking proactive ownership to managing complaints
* Support the development of new Regional Centre whilst ensuring robust management of performance on existing buildings across the estate
To be successful in this position the post holder must be able to demonstrate significant recent experience including;
* Recent experience within a facilities management / contract management function
* Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships
* Demonstration of strong customer relationship management and customer service ethos
* Understanding key performance related schedules within contracts including assurance of KPIs/SLA’s
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 24 months of take up duty.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Management, Other, and General Business
Industries
* Government Administration and Government Relations Services
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