Company description: DRiV is built to make bold moves driving 31 trusted brands, including 14 brands 100 years or older, into the future. Our driving force is our people. We are a global team of more than 9,000 employees across over 50 locations, united by our passion for driving progress. Diverse teams, cutting-edge challenges, and a chance to make a real impact. Come join us and discover what it means to be a part of the future of the vehicle industry. Job description: First point of contact with specific portfolio of e-commerce customers across UK & EMEA regions; Relationship building/daily engagement with key customers/stakeholders; Proactive trouble shooting/root cause analysis in TecCom (electronic ordering platform) and SAP system to identify underlying issues quickly and efficiently; Close collaboration and daily networking with Team Leader, Sales Managers and key stakeholders involved in E-business growth and development; Promote an exceptional level of Customer Experience, adhering to all required service levels and SLAs; Handle all customer inquiries with professionalism and efficiency (via email, phone call or in meetings); Provide quality, proactive support to both internal and external stakeholders across the wider business; Required profile: Previous experience in a customer service/admin environment (preferably e-commerce/e-business) (essential); High level of written and spoken English (essential); Trouble shooting/analytical skills (essential); Exceptional communication skills (essential); Good working knowledge of MS Office (essential); ERP knowledge and experience (essential); Proactive approach & ability to work independently (essential); Genuine passion for Customer Service (essential); The ability to be able to liaise confidently with customers and several internal stakeholders (essential); Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential); Automotive industry experience (advantageous); What we offer: Health insurance' Competitive salary and flexible hours to suit your and the business; Parking for employees; Hybrid work model (2 days of home office per week);