As an Operations Manager, you will lead and coordinate the management of resources for multiple teams within the Admin Hub, ensuring that work can be effectively prioritised, resourced, and delivered in line with service expectations. You will provide clear oversight of day‑to‑day operations within the Admin Hub, supporting managers to balance workloads, meet deadlines, and maintain a consistent, high‑quality service across a range of business‑critical processes. A key focus of the role is developing people; you will coach managers, support career growth, and ensure teams have the skills and confidence to perform at their best. You will also maintain and improve standards across the Admin Hub, driving consistency, strengthening processes, and ensuring the service delivered is accurate, efficient, and customer‑focused. Working collaboratively with colleagues across the organisation, you'll help ensure the Admin Hub continues to provide reliable, high‑quality support that enables wider teams to succeed.
This is a hybrid role: the selected candidate will typically spend 40–60% of their time collaborating and connecting face‑to‑face at their dedicated location. Other flexible working requests will be considered from the first day of employment, including arrangements due to a disability or long‑term health condition.
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all.
Qualifications and Experience
* Experience leading and developing managers, including supporting performance, wellbeing and capability building.
* Strong operational oversight, with the ability to manage competing priorities, allocate resources effectively, and maintain service delivery during peak periods.
* Experience identifying opportunities for improvement and successfully implementing changes that enhance efficiency, accuracy, or service quality.
* Experience of leading other line managers within a multi‑layered team structure.
* Confidence using data, reporting, or KPIs to inform decision‑making and monitor performance.
* Experience working in a process‑driven or regulated environment, with an understanding of documentation or compliance standards.
Company
We are Cambridge University Press & Assessment, a world‑leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Benefits
* 28 days annual leave plus bank holidays.
* Private medical and Permanent Health Insurance.
* Discretionary annual bonus.
* Group personal pension scheme.
* Life assurance up to 4 × annual salary.
* Green travel schemes.
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