Fantastic opportunity for a commercially astute Lead Business Analyst with exposure to AI (Gen AI and Prompting) development & systems to take on this new role. Ideally, you will have a strong background in the insurance industry but we will consider candidates from other sectors.
Based within our Corporate Risk & Broking (CRB) GB Operations team and with line management responsibility, you will be pivotal to delivering a strategic AI-driven project that will transform how we operate and serve clients globally. You will work closely with cross-functional teams to define requirements, shape solutions, and ensure successful delivery of AI initiatives within our GB operations.
This role can be based in our Ipswich or London offices and will be offered on a hybrid basis.
The Role
• Lead the business analysis for a high-impact AI project focused on agent creation and automation.
• Collaborate with stakeholders across broking, operations, and technology to gather and validate requirements.
• Translate business needs into functional specifications for AI-driven solutions.
• Work with internal and external stakeholders to design and implement intelligent agents.
• Conduct gap analyses, process mapping, and impact assessments.
• Support change management and training initiatives to embed AI solutions across the business.
• Monitor project progress, risks, and benefits realisation.
• Ensure compliance with regulatory and data governance standards.
• Manage internal controls, risk management, and change processes to ensure robust governance and successful delivery and adoption of AI solutions
• Team line management responsibility