Job Description
* Participate in the preparation, set‑up, and maintenance of the golf course and all associated areas in line with Fairmont brand standards
* Oversee the daily readiness of the golf shop, ensuring immaculate presentation, accurate merchandising, and operational efficiency
* Support the Golf Operations Manager and Duty Manager by maintaining full awareness of daily and weekly business levels, events, and operational priorities
* Lead by example in delivering an exceptional guest journey across all golf touchpoints, ensuring a warm, polished, and professional service style
* Ensure accurate use of the tee‑sheet system, maximising sales opportunities, guest flow, and product awareness
* Encourage and promote on‑course and clubhouse F&B offerings, driving revenue and enhancing the guest experience
* Demonstrate full knowledge of membership categories, pricing structures, policies, and member benefits, providing confident and accurate guidance
* Support membership retention and acquisition, engaging with prospective members and nurturing existing relationships
* Maintain high standards of cleanliness, organisation, and presentation across the golf shop, retail displays, and operational areas
* Ensure all cash handling procedures are followed accurately, securely, and in line with company policy
* Provide guidance and informal leadership to Golf Operations Assistants, supporting training, task allocation, and daily workflow
* Assist with the coordination of golf events, tournaments, and group bookings, ensuring smooth execution and guest satisfaction
* Monitor stock levels, support retail ordering, and maintain accurate inventory records
* Respond promptly to guest enquiries and concerns, delivering confident service recovery where required
* Uphold Fairmont grooming, conduct, and service standards at all times
* Demonstrate flexibility and multi‑skilling, supporting additional tasks as required to meet guest and operational needs
Qualifications
* Minimum 2 years’ experience in golf operations, golf retail, or luxury guest‑facing hospitality
* Previous experience mentoring or supporting junior team members strongly preferred
* Strong understanding of golf etiquette, course flow, and the luxury golf guest journey
* Experience using tee‑sheet or booking systems with high accuracy and operational awareness
* Exceptional guest service skills, with confidence engaging high‑expectation members and guests
* Proactive sales mindset, with the ability to promote memberships, retail products, and F&B offerings
* Impeccable personal presentation, reflecting Fairmont’s 5‑star brand standards
* Strong organisational skills, with the ability to prioritise tasks in a dynamic environment
* Cash handling experience with accuracy and integrity
* A passion for golf and luxury hospitality, with a commitment to delivering exceptional experiences
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people