Enforcement Investigation Support Associate Division – Enforcement Department – Supervision and Compliance Monitoring (SCM) Salary – £34,700 to £43,000 (salary offered will be based on skills and experience) About the PSR Every time anyone uses a cash machine, transfers money, uses contactless, or gets paid, they use a payment system. Payment systems are always evolving and the PSR is here to make sure they work well for everyone. Follow this link to find out more About The PSR The Payment Systems Regulator (PSR) is expanding its oversight across increasingly complex areas of work. Through supervision, monitoring, and enforcement, we help ensure public and business confidence in everyday payment systems. The Supervision and Compliance Monitoring (SCM) Division, established in June 2023, leads this work by engaging with regulated firms to understand their decision-making and risk management, assessing compliance with PSR requirements, and investigating potential breaches where necessary You will be part of the Enforcement team within the SCM division, responsible for managing the administration of investigation casework and supporting regulatory enforcement activities. The role may include assisting with investigative tasks, such as interviews, depending on your experience and development needs, under appropriate supervision. What will you be doing? • Document management including uploading materials, ensuring compliance with protocols and maintaining accurate records • Evidence handling through reviewing, categorising, and preparing bundles for interviews, disclosure and proceedings • Drafting and proofreading documents such as correspondence, reports, memoranda and meeting minutes • Administrative support for investigations, including general tasks and maintaining project documentation • Conducting research and intelligence checks, including company house searches and background investigations • Coordinating with team members to communicate task progress and support collaborative workflows What will you get from the role? • Take responsibility for managing investigations casework, supporting the delivery of high-profile regulatory cases that carry public significance • Contribute to investigative tasks such as interviews and evidence gathering, depending on your experience and development needs, under the supervision of experienced professionals • Collaborate with skilled investigators and legal experts in multidisciplinary teams, gaining valuable training and experience to support your progression toward an investigator role Which skills are required? We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here) Minimum • Experience managing documents, information and evidence • Experience engaging with internal and external stakeholders • Experience supporting regulatory investigations and enforcement teams Essential • Experience in using eDiscovery tools and case/record management systems to organise and access information efficiently • Proficient in Microsoft Office applications, including Excel and Word with strong digital literacy • Able to manage multiple projects with attention to detail while maintaining focus on overarching objectives • Collaborative team member who works inclusively with colleagues from diverse backgrounds and perspectives • Skilled in classifying and organising complex information clearly and accurately • Self-motivated and capable of prioritising tasks, working under pressure and meeting tight deadlines with precision • Adaptable and open to learning, feedback and change with a commitment to continuous improvement and knowledge sharing Our Values & Diversity We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. Benefits of working at the PSR • 25 days holiday per year plus bank holidays • Hybrid working (work from home up to 60% of your time) • Private healthcare with Bupa • A non-contributory Pension of at least 8% • Life assurance • Income protection We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides. Follow this link to see what life is like at the PSR - Working at the PSR Application Support We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible. If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you. Useful Information and Timeline This role is graded – Associate (Level 9) – Regulatory SC Clearance is required for this role (SC Guidance) – you will hold or will be required to obtain Security Check (SC) level vetting Advert Closing Date: 24th August CV Review/Shortlist: 26th August Interviews: W/C: 8th September Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. Got a question? If you are interested in learning more about the role, please contact benjamin.paulon@fca.org.uk Applications must be submitted through our online portal. Applications sent via email will not be accepted.