Business Development Manager
Our client operates the city's waterfront event campus – the interconnected M&S Bank Arena, Exhibition Centre Liverpool, ticketing agency, and Pullman Liverpool Hotel. They play a leading role in shining a spotlight on Liverpool, staging a wide array of national and international events, from shows and conventions to business gatherings and exhibitions. Over the last decade they have evolved into a world‑class provider of venue and event services.
Company Benefits
* An enhanced holiday scheme that increases with length of service.
* Excellent pension scheme.
* Premium health‑care policy, including an employee assistant line and contributions towards many medical costs such as dental, optical, and staff discounts.
* Enhanced maternity, paternity and adoption leave schemes.
* Free on‑site parking in the heart of the city centre.
* Employee Reward Platform.
* Agile working and flexi‑time policies, where appropriate and in line with business needs.
* A dedicated well‑being strategy to support staff while at work.
* 25 qualified Mental Health First Aiders on site.
About Our Client’s Ticketing Agency
The Ticketing Agency is the dynamic ticketing division of the M&S Bank Arena. It connects fans with live events, exhibitions, attractions, and more, and aims to provide seamless, industry‑leading ticketing experiences while maximising commercial opportunities for clients across the UK.
About the Role
As a key member of the team, you will:
* Seek new primary ticketing and commercial partnerships, both regionally and nationally.
* Lead all business development activity, including bids, tenders, and ticketing agreements.
* Maximise revenue from existing clients while increasing retention.
* Collaborate with internal teams to ensure smooth client onboarding, reporting, and event configuration.
* Contribute to sales and marketing strategy, budget planning, and ongoing market analysis.
* Represent the Ticketing Agency at client meetings, exhibitions, and industry events nationally.
Main Duties
* Develop and implement a strategic sales plan to drive revenue growth.
* Negotiate commercial opportunities, partnerships, and contracts in line with our client’s policies.
* Monitor and ensure contractual obligations are delivered and logged accurately.
* Collaborate with marketing, finance, and client teams to optimise client experiences and operational efficiency.
* Analyse market trends, competitors, and risks to inform strategic decisions.
* Support GDPR compliance in all client and commercial dealings.
Qualities & Behaviours
* Proven experience influencing decision‑makers, negotiating, and presenting successfully.
* Demonstrable experience in events or venues ticketing.
* Strong sales experience, ideally within live events or the entertainment sector.
* Excellent organisational skills and ability to prioritise high volumes of work.
* Confident communicator, able to engage high‑profile clients and speak to large audiences.
* Emotionally intelligent, resilient, and pragmatic with a creative approach to business development.
We are looking for someone enthusiastic, like‑minded, and complementary to our client’s experienced and talented team. If you have drive, passion, ambition and wish to play a part in their continuing success story, this could be just the job for you.
They may close this vacancy before the stated closing date if they receive sufficient applications. Please submit your application form as soon as possible.
Equality, Diversity and Inclusion
Our client promotes equal opportunities and is committed to having an inclusive workforce where everyone feels respected, is treated fairly and diversity is celebrated. We strongly encourage and welcome applications from suitably qualified candidates from all members of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
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