ICT Support Manager – Watford, Hertfordshire – £48,000 + Pension + Parking
This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation, there will be plenty of opportunity for progression in this role.
Responsibilities
* Assisting with providing support for users based on-site and at remote locations throughout the UK
* Managing busy helpdesk function and overseeing calls from users requiring IT support
* Solving problems at ‘first call’ where possible or co-ordinating engineering support for users
* Producing job sheets and allocating work to be completed to team of field based engineers
* Providing support for hardware, software, services, tablets, Androids and Window phones
* Tracking jobs being completed on system from instigation point through to successful completion
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