Overview
The Database Administrator (DBA) is a critical role for day-to-day operations on maintaining and updating the database and ensuring all client requests can be delivered within the service level agreements (SLAs) that are in place.
Responsibilities
* Fulfil day-to-day client and CSM requests that require direct updates and interventions within the database environment
* Cleanse and prepare large volumes of client data, ensuring consistency, validity, and readiness for system integration
* Maintain and update key driver records, including additions, deletions and modifications
* Reformat and align incoming datasets to match internal outline and spreadsheet structures, ensuring compliance with expected formatting protocols
* Plumb in eLearning modules and translations content into VRM system, ensuring accurate data linkage and accessibility
* Produce monthly analytics reports for CSMs
* Monitor and troubleshoot cron jobs, addressing failures to ensure critical scripts and automations run successfully and on time
* Run data refreshes for clients across weekly, monthly and ad hoc cycles based on unique and customized client specifications
* Diagnose and resolve low level database issues, conduct routine backups, maintain database security, address potential data breach exposures, configure environments and perform core file maintenance
Qualifications
* A strong foundation in Data Administration
* Ability to operate in a high-volume, client facing environment
* Previous experience in a heavy data handling role, ideally within Database or System Administration
* Exceptional attention to detail, ensuring high data accuracy and minimal errors
* Strong communication and collaboration skills
* Ability to function independently while also supporting team work flows
* Proven organisational and coordination capabilities, with the ability to handle multiple concurrent tasks while tracking progress and ensuring accountability
* High IT literacy and solid understanding of relational databases
* Hands-on experience using Microsoft Office applications, highly proficient with Excel
* Demonstrated success in writing and executing SQL Queries
* Basic to intermediate experience in PHP or a strong willingness to learn to support automation and scripting need
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