About Our Client
Page Group are pleased to be working with a specialist manufacturing business based in North Sheffield who are looking to appoint a new Customer Service Office Manager. This team with be the face of the business to all customers (B2B) including merchants, distributors and OEM's.
Job Description
* Direct management and leadership of the Customer Service Office who are the face of the business to all customers including Merchants, large businesses, distributors and OEM's
* Ensure a world class level of service if provided to customers during every interaction and create long lasting working relationships
* Manage customer orders from quotation / order processing stage, through to distribution, fulfilment and after-sales
* Work closely with production to understand customer demand to stock levels, and lead times for orders
* Ensure customers are kept fully informed on their order status including any potential changes or delays
* Regularly review process and operating procedures to ensure they are fit for purpose, and identify areas for positive change and improvement
* Create and present reports to senior management team and directors around team performance and customer behaviour
* Take ownership of any escalated customer issues in a timely manor
* Create strong relationships with key stakeholders internally across Finance, Sales, Operations and Logistics
The Successful Applicant
* Similar experience managing a customer service function
* Ability to positively influence a team and stakeholders
* Excellent communication skills
* Customer focused approach
* Process improvement knowledge
What's on Offer
The Customer Service Office Manager role will join an industry leading, specialist manufacturer based in the North of Sheffield.
The roles offers a salary of up to £45,000 depending on experience and is fully on site.
Working hours are core Monday to Friday
The location has great links to the M1 and across South Yorkshire
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