Job Description
Customer Success Outreach Executive
We’re looking for a proactive and customer-focussed individual to join our Customer Support team as a Customer Success Outreach Executive. This role is pivotal in strengthening customer relationships, reducing churn, and supporting organic growth by engaging with our customer base through regular outbound calls.
Reporting to the Customer Support Director, You will be responsible for contacting customers across all segments (Enterprise, Corporate, Business and Small Business) on a scheduled basis to ensure customer satisfaction, identify potential issues early on, update account information, and generate qualified leads for our Sales team.
“a great place to work, a great place to be a customer”
Responsibilities, not limited to:
1. Make regular outbound calls with a focus on achieving meaningful customer conversations.
2. Contact customers based on their business segment, following a set schedule for each group.
3. Conduct structured conversations to:
4. Promote our product portfolio and generate leads for the Sales team.
5. Identify and log any service issues for resolution.
6. Ensure account data is accurate and up to date (email, contact details, address).
7. Collaborate with Serv...