A reputable Housing Provider is currently seeking an Assistant Private Sector Housing Officer (Office Based) to join their busy Private Sector Housing team in London.
Rate: £20.85 - £22.85 per hour
Location: London
Contract: Temporary / Ongoing
Working Pattern: Primarily Office-Based
This is an excellent opportunity for an individual looking to build or further develop a career within Private Sector Housing, Enforcement and Housing Regulation. The successful candidate will support a high-performing frontline team delivering services across licensing, enforcement, tenancy support and resident protection within the Private Rented Sector.
The role will involve acting as the first point of contact for residents reporting issues including housing disrepair, poor property conditions, licensing concerns, unlawful eviction and tenant harassment. You will be responsible for triaging complaints, assessing the urgency and nature of cases, and allocating matters to the relevant Private Sector Housing Officers or Enforcement Officers.
You will liaise directly with tenants, landlords, letting agents and other responsible parties to ensure repairs and housing concerns are addressed appropriately, whilst helping residents understand their rights and the legal protections available to them.
Alongside complaint handling and case allocation, the successful candidate will support the wider Private Sector Housing team across a range of workstreams including:
• Housing disrepair and property standards
• Licensing administration and compliance
• Unlawful eviction and harassment case support
• Resident and tenancy support
• Partnership working with homelessness, housing options and tenancy sustainment services
• General housing enforcement administration and case management
Requirements:
• Previous experience within housing, customer services, enforcement support, homelessness or local authority services desirable
• Strong communication and organisational skills
• Ability to manage sensitive resident enquiries confidently and professionally
• Good administrative, triage and case management skills
• An interest in Private Sector Housing, tenancy services and housing legislation
• Ability to work effectively within a fast-paced frontline environment
This is a fantastic opportunity to gain broad exposure across Private Sector Housing services within a supportive and professional housing environment.
Apply Now for the Assistant Private Sector Housing Officer.