Job Overview
To provide a comprehensive reception, administration and clerical service for the Pulmonary Function and Sleep Ventilation Service working as part of a multidisciplinary team in the co-ordination, provision and delivery of an effective high quality service to BCUHB and external contracts.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Provide a friendly and comprehensive reception service to all staff visiting the department.
Arrange and send out a variety of appointments ensuring the departmental diaries are kept updated e.g. the booking of out-patient clinics and in-patient studies.
Ensure that the case notes for all patients attending the clinics are prepared and made available along with a clinic list to meet set standards.
Type clinic letters to a set standard and prepare letters for internal and external posting checking patient details
File documentation relating to patient care in the relevant case notes to ensure information is accurate and up to date for future reference.
Assist with general photocopying wherever necessary to meet departmental standards.
Assist with general photocopying wherever necessary to meet departmental standards.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
* GCSE English and Maths
* NVQ Level 2 or equivalent experience
Desirable criteria
* ECDL
* Typing qualification RSA 2 or equivalent
* Customer Service
Experience
Essential criteria
* Working in office environments 12 months plus
* Effective communications
Desirable criteria
* Previous NHS experience
* Understands the management of waiting lists
Skills
Essential criteria
* Effective communication skills, both verbal and written
* Friendly telephone manner
* Ability to work to deadlines within a busy office environment
* Good administrative and clerical skills
* Act in a confidential manner
* Work to deadlines
Desirable criteria
* Conversant with Microsoft packages
* Oracle
Knowledge
Essential Criteria
* Data Protection
* Confidentiality
Desirable criteria
* Knowledge of medical terminology
* Knowledge of WPAS
Personal Qualities
Essential Criteria
* Good communication and interpersonal skills
* Able to work as part of a team
* Good organisation and time management skills
Other Relevant Requirements
Essential criteria
* Flexible approach to work
* Committed to continuous development
Desirable criteria
* Ability to Speak Welsh
* Appreciative of the health care environment
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