Job Description
As a Facilities Operative, you will deliver a consistently high standard of service to clients and visitors, working in line with established service levels, procedures, and company values. This role is central to maintaining a welcoming, professional, and well-organised environment.
You will support the coordination of meeting rooms, event preparation, and AV setup, while ensuring the overall upkeep of workplace standards. The role requires a proactive, customer-focused approach to ensure the centre remains presentable, safe, and ready to support client activities at all times.
The Role
1. Welcome visitors and clients, providing a professional front-of-house experience
2. Manage visitor processes, including sign-in and access control
3. Coordinate and set up meeting rooms and event spaces
4. Support event delivery, including AV setup and hospitality arrangements
5. Conduct daily operational checks to maintain high workplace standards
6. Ensure all areas remain clean, organised, and presentable
7. Assist in maintaining a safe working environment in line with health and safety procedures
8. Respond proactively to client requests and operational needs
About You
9. Excellent communication and interpersonal skills
10. Professional and approachable manner
11. Ability to build positive relationships with clients, colleagues, and visitors
12. Comfortable working in a busy and dynamic environment
13. Strong organisational skills with the ability to prioritise tasks
14. High attention to detail and a proactive approach to problem-solving
15. Ability to remain calm and composed under pressure
16. Willingness to undertake training, including food hygiene and manual handling
An SIA licence will be required for this role. For the right candidate, full training and funding to obtain the licence will be provided.
You must be willing to complete this training as part of your development.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.