Senior Rent Accounting Officer Directorate: Housing Management and Tenant Participation Division: Finance – Rent Accounting Team Grade: 7 Hours & Working Pattern - 18.5 hours (Wed pm ,Thurs & Fri). About the Role We are seeking a highly motivated and experienced Senior Rent Accounting Officer to join our Housing & Community Directorate. This is a key role within the Rent Accounting Team, responsible for managing and maintaining the integrity of rent accounting and income management systems, with a particular focus on Direct Debit services. You will play a pivotal role in ensuring accurate processing of Direct Debit files, system development, quality reviews, and operational improvements. The position also involves supervising team members, providing training, and contributing to policy development and system enhancements. Key Responsibilities Direct Debit Management: Process daily Direct Debit files, reconcile payments, and liaise with IT and Business Systems teams to resolve issues. System Integrity: Maintain and develop rent accounting systems, undertake complex amendments, and produce statistical reports for monitoring and reconciliation. Team Support: Provide guidance and training to Rent Accounting Officers, authorise transactions, and oversee quality reviews. Operational Development: Contribute to system design and implementation, participate in working groups, and coordinate marketing initiatives for Direct Debit services. Financial Administration: Calculate and process tenancy-related charges, liaise with Housing Benefits, and manage property-related adjustments. About You We are looking for someone with: Experience in financial administration or accountancy, including Direct Debit processing and auditing financial processes. Strong knowledge of Microsoft Office (Word, Excel, Outlook). Ability to interpret statistical information and produce reports. Excellent communication skills and the ability to work independently and as part of a team. A flexible, conscientious, and self-disciplined approach. Qualifications Good standard of education (GCSE/O Level or equivalent, including Mathematics at grade C or above). Prepared to study for NVQ Level 3 in Business Administration or AAT (Foundation) or equivalent. Additional Information This role requires compliance with the Council’s Financial Regulations and Standing Orders. Commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults. DBS clearance may be required depending on duties. Workplace Attendance: Working in the office 3 days a week (pro-rata) So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents PSpec SRAO - Jan 26.doc Revised SRAO JD Jan 2026.docx Employee Benefits List.pdf