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Pensions Administrator - Defined Benefit Specialist
Date: 24 Sept 2025
Company: Royal London Group
Contract Type: Permanent
Working style: Hybrid 50% home/office based
Royal London is seeking to hire a Pensions Administrator - Defined Pension Specialist to join the Colleague Pensions team on a permanent basis in Alderley Edge. This role will concentrate on the administration of our defined benefit Superannuation funds (UK and ROI).
The Colleague Pensions team is an in-house team of 15 people responsible for managing Royal London’s pension arrangements for employees, including the current defined contribution schemes and legacy defined benefit schemes.
This is a fantastic opportunity for a highly numerate, organised, and personable individual to join a supportive team and assist our colleagues and scheme members with their pension queries.
About the role
* Provide an efficient administration service for the Royal Liver pension.
* Provide technical and practical support to pension scheme members, answering queries over the telephone, via email or letter.
* Regularly perform pensions calculations ensuring benefits are paid in a timely manner, in conjunction with Scheme Rules and relevant legislation.
* Maintaining high quality member data.
* Sharing knowledge and understanding of the rules for all employee pension schemes and policies and relevant legislation covering these pension schemes with employees, colleagues, and other relevant parties.
* Assisting with annual and ad-hoc projects within the department.
* Processing UK payroll in the administration system Altair.
About you
* Previous experience within an administrative role within a corporate environment.
* Highly numerate and able to interpret complex details.
* Ability to communicate effectively, whether in written form, over the phone or in person to both internal and external sources.
* Organisational and planning skills and the ability to prioritise effectively.
* Good level of PC literacy, particularly Excel, Word and Outlook and an aptitude to learning new systems.
* Experience of working in a pensions or payroll administrator role would be an advantage.
* Good understanding of pension legislation (UK and/or Irish) would be an advantage.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
OurPeople Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
Inclusion, diversity and belonging
We’re anInclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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