Director of Operations – Community Services
£85,000 + Performance Bonus
West Midlands
Full-Time, Permanent | Hybrid
Are you a senior operational leader with a proven track record of driving transformation and scaling complex healthcare services?
Do you thrive in high-growth, fast-moving environments where efficiency, technology, and patient experience must evolve without compromising quality?
We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence.
This newly created, senior role offers an exciting opportunity to shape the operational function, embed best practice, and influence strategic decision-making. You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth.
Key Responsibilities:
Operational Leadership & Delivery
* Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships
* Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service
* Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments
* Maintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunities
Change, Transformation & Scalability
* Lead operational transformation programmes to support sustainable growth without proportional cost increases
* Identify and address legacy processes, operational inefficiencies, and capacity constraints
* Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience
* Support and deliver projects to optimise patient pathways, service access, and operational workflows
Workforce Planning & Patient Experience
* Oversee workforce planning across salaried and contractor models
* Optimise rostering, capacity planning, and resource allocation
* Work closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient access
* Collaborate on initiatives to modernise contact centre operations and partner-delivered services
Commercial & Strategic Contribution
* Partner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansions
* Provide operational insight to strategic and commercial decision-making
* Ensure operational readiness for new services and increased patient demand
Governance, Performance & Stakeholder Management
* Ensure compliance with CQC standards, NHS requirements, and internal governance frameworks
* Monitor and report on KPIs, service performance, and operational dashboards
* Build and maintain strong relationships with commissioners, system partners, and internal stakeholders
* Act as a visible, credible senior leader within the organisation and externally
Ideal Candidate Profile:
Essential:
* Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways
* Experience managing large, complex multidisciplinary teams
* Strong track record in workforce planning, scheduling, and operational optimisation
* Demonstrated experience driving change and transformation in fast-growth or mature organisations
* Commercial awareness and ability to operate alongside senior commercial and executive colleagues
* Comfortable operating in fast-paced, high-growth, and change-led environments
Desirable:
* Experience in high-volume outpatient or elective specialties
* Exposure to contact centre or patient experience functions at scale
* Experience implementing technology-enabled transformation or service improvement initiatives
Personal Attributes:
* Approachable, visible, and non-hierarchical leadership style
* Comfortable getting involved with frontline teams, deeming no task below them
* Pragmatic, adaptable, and solutions-focused
* Confident influencing at Executive level while remaining collaborative and accountable
What’s On Offer
* Competitive basic salary
* Performance-related bonus
* Hybrid working with regional travel to operational sites
* A genuinely senior, autonomous leadership role with significant influence over strategy and delivery
* Opportunity to lead and shape a major operational division within a high-growth healthcare provider
* Exposure to executive decision-making and long-term career progression
* A values-driven organisation committed to innovation, service quality, and sustainable growth
Interested?
To apply or learn more, contact Tom Fitch on 02393 874295, or send your CV to tfitch@compassltd.co.uk