Operations Manager ?? Edinburgh | Full-time | Permanent Were seeking an experienced and proactive Operations Manager to join a growing, fast-paced business supplying products and services to clients across the UK. This is a hands-on role at the heart of the company, ensuring that daily operations run smoothly and customers receive the highest level of service. Working closely with the companys Directors, youll oversee everything from logistics and order processing to aftersales care and supplier management. If youre highly organised, solutions-driven, and enjoy taking ownership, this is a fantastic opportunity to shape and grow within a thriving business. What youll be doing Oversee day-to-day operations, ensuring smooth running across all departments Manage order processing, dispatch, and stock control in the warehouse Book travel, accommodation, and support arrangements for employees Maintain Directors diaries, meetings, and schedules Handle logistics and coordinate with delivery partners Provide customer service support on orders, delivery times, and product queries Manage aftersales care, including returns, warranties, and customer satisfaction Support procurement and product buying to maintain stock levels and supplier relationships Handle complaints professionally and ensure swift resolutions Monitor and report on operational performance, recommending improvements Support HR processes such as onboarding, training, and employee coordination Ensure compliance with company policies, health & safety, and quality standards What were looking for Proven experience in operations, office management, or a similar leadership role Strong organisational and multitasking skills with attention to detail Excellent communication and problem-solving abilities Confidence with IT systems, order processing, and stock management tools Ability to manage competing priorities and adapt in a fast-moving environment A proactive, hands-on approach to managing day-to-day challenges Whats on offer Competitive salary (DOE) Opportunity to work closely with company Directors and influence decision-making Scope to grow and shape the role as the business continues to expand A varied workloadno two days are the same Supportive, close-knit working environment ?? If youre an organised, driven professional who thrives in a busy operational role, wed love to hear from you. Apply today with your CV to be considered.