Description
Our local government clients in Haringey, Greater London, require a Housing Registration Officer to maintain the housing register and to provide housing applicants with an efficient & transparent assessment service, ensuring that all applications are assessed in line with policies and procedures and comply with relevant housing legislation.
Your key responsibilities will include:
To be responsible for carrying out project work, reviewing and updating household information on the older persons' housing register, and undertaking assessments of individuals applying for older persons' housing, including collating information for medical evaluations.
Qualification – Essential
GCSE Grade (or equivalent) in English Language and Mathematics.
NVQ level 4 or equivalent qualifications, or evidence of demonstrable experience
Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
A good Understanding of a housing registration system, Part VI of the Housing Act 1996 and social housing allocations legislation and policy.
Experience of delivering a service to the public, ideally in a housing environment
An Understanding of public policy issues affecting social housing.
An awareness of occasions that require liaison with other public services (e.g. child protection, domestic abuse and safeguarding of adults and children).
A flexible approach to the work and the demands of the post to undertake work to meet the needs of the business when required
Ability to self-manage, work under pressure, and deliver work responsibly and sensitively.
Good written communication and customer service skills
Ability to be effective in a quickly changing environment
An Understanding of issues around the security of tenure
Ability to self-manage and work under pressure, prioritise work and meet deadlines
A can-do improvement-focused attitude
Use IT applications (including Email, SharePoint, Microsoft Word, PowerPoint & Excel) to communicate appropriately and effectively.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing
Experience in case management and providing tailored outcomes for customers
Essential Compliance Requirements
3 Years References
DBS Disclosure Required
A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace