Vanderlande, a global leader in logistics automation for airports, warehouses, and parcel handling, is seeking an accomplished Service Manager – Operations & Maintenance to join its service leadership team. This pivotal role offers the opportunity to shape operational strategy, drive service excellence, and contribute to long-term customer partnerships with industry leaders such as Heathrow.
The Service Manager will play a senior leadership role within Vanderlande's Service division, accountable for delivering operational confidence, customer value expansion, and service transformation. Acting as a trusted partner to both internal and external stakeholders, the successful candidate will provide strategic and tactical leadership while ensuring operational excellence across engineering and maintenance teams.
Key responsibilities include:
* Leading and inspiring multi-disciplinary technical teams, fostering a high-performance and accountable culture.
* Building senior-level, trust-based relationships with customers and stakeholders.
* Driving workforce planning, talent development, and succession management across operational teams.
* Owning contract profitability by identifying opportunities for efficiency, service improvements, and margin growth.
* Implementing service strategy to enhance safety, performance, communication, and engagement.
* Overseeing operational readiness, incident management, and continuous improvement initiatives.
* Contributing to business planning, service model innovation, and early project engagement to support contract growth.