The role
15 hours per week – 7.5 hours Monday (08:00 – 16:00 – 30 min lunch) and 7.5 hours Tuesday (08:00 – 16:00 – 30 min lunch). Office-based role at Darby House, Telford, performing support and admin duties within the Print & Postal Service.
Primary responsibilities include sorting and distribution of incoming mail, collecting and processing internal mail, and franking of external mail ready for collection by external services. Full training and ongoing coaching/mentoring will be provided.
Key Requirements
Accuracy in sorting and distributing large volumes of internal and external mail within deadlines is essential. The role requires good communication skills and involves general office administration tasks such as scanning, filing, photocopying and letter packing.
Thrive in a fast-paced, dynamic environment. Work under tight deadlines, juggle multiple tasks, prioritise and stay organised to meet demands. If you are a good all-rounder this role is for you.
Skills and Experience
* An organised & methodical approach to work to achieve targets.
* An ability to deal with internal and external partners in a professional, courteous and unbiased manner.
* A working knowledge of computer-based software such as MS Word and MS Excel.
* Ability to work unsupervised within defined guidelines.
* Excellent communication skills.
* Literacy and numeracy skills at a standard equivalent to GCSE (Grades A-C) or an appropriate NVQ Level 1.
* A proactive approach to all areas of work with a keen eye for accuracy.
Previous experience is not essential.
Compliance & Core Behaviours
As a Council employee you will demonstrate the Council’s Core Behaviours and fully abide by the Health and Safety, Data Protection and Information Security policies.
About Telford & Wrekin Council
Telford & Wrekin Council is a well-regarded, multi-award winning council.
Benefits
* Employee discounts and salary sacrifice schemes
* Annual pay increments within the grade
* Local Government Pension Scheme (defined benefit scheme with large employer contributions)
* Potential support with further study costs
* Payment of professional fees relevant to the post
* Annual leave entitlement of 24 days from 0-5 years, 29 days after 5 years, 32 days after 10 years, plus one additional concessionary day in addition to bank holidays (previous local government employment counts towards service for annual leave purposes).
* Options to purchase up to 4 weeks additional leave.
* Free parking
Closing date
Applications close on Monday 29th June 2026.
Contact
Amiee George – System Support & Print Team Leader – Email: Amiee.George@telford.gov.uk – Phone: 01952 383910
David Siviter – Revenues Billing & Support Group Manager – Email: David.Siviter@telford.gov.uk – Phone: 01952 383847
Diversity & Equality
We believe great services start with great people. Everyone belongs, and every voice matters. We do not hold a sponsorship licence for visas.
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