Go back East and North Hertfordshire Teaching NHS Trust
Service Coordinator - Pre-operative Assessment Service
The closing date is 25 July 2025
We are recruiting for a Service Coordinator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will work closely with nursing and medical colleagues to support patients through the Pre-Operative Assessment pathway. Key responsibilities will include, clinic administrative management, data quality, income capture, managing daily appointments, following up on investigations and external notes and supporting the wider team in managing the caseload of patients awaiting surgery.
The post holder will be able to shape the role to ensure the service and the trust continue to meet national guidance set out by GIRT.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Post holder will coordinate the day-to-day delivery of pre-operative assessment clinics, including face-to-face, telephone, and virtual appointments.
You will support theatre scheduling teams by ensuring patients are fit and ready for surgery.
The successful candidate will be using systems such as Lorenzo, EPR, ICE, and eReferral to track patient records anddiagnostic results.
You will also act as the first point of contact for enquiries related to pre-operative assessment.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
* GCSEs (A-C) or equivalent incl. English and Maths
* Post - Graduate management qualification or equivalent experience of line managing administration staff
* Evidence of continuing development
Previous Experience
* Frontline NHS or related experience
* Finance management including revenue collection
* Close working with senior managers and clinicians
Skills
* Excellent communication and presentation skills
* Excellent verbal/written/numerical & interpersonal skills
* Active and supportive team player
* Ability to gain confidence and support of team
* Ability to share and disseminate information
* Ability to cope with stress and pressures of work
* Understand and practice confidence, tact and diplomacy
* Practical and creative approach to problem solving
* Ability to resolve conflicts
* Organisational, time management and prioritisation skills
* Ability to work on own initiative
Knowledge
* Computer proficient in Microsoft Office, Internet & Email
* NHS Finance including Standing Financial Instructions
* Department of Health legislation and NHS Trust Policies
* Comprehensive understanding of patient needs
Other Requirements
* Role model our Trust values every day
* Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East and North Hertfordshire Teaching NHS Trust
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