It manager

Requirements

• Microsoft Intune / MDM Management: Experience managing a macOS device fleet through Intune — enrolment, configuration profiles, patching and app deployment
• Security Policy Implementation: Configuration of Conditional Access and device compliance policies across the estate
• IT Support Management: Track record of managing support tickets via Zendesk, including triage, SLAs and escalation
• Microsoft 365 Administration: Experience with Azure AD / Microsoft Entra ID and day-to-day M365 admin tasks
• Communication Skills: Demonstrated ability to work with both technical and non-technical staff
• Problem Solving: History of resolving complex IT issues quickly and methodically
• Documentation: Experience creating and maintaining IT processes and procedures
• Proactive approach to security and compliance
• Excellence in user support and problem resolution
• Strong documentation and process management
• Ability to balance multiple priorities effectively
• Clear communication with technical and non-technical staff
• (Desirable) Previous experience in a startup or scale-up environment
• (Desirable) Experience with ISO 27001 implementation
• (Desirable) Knowledge of Apple Business Manager / VPP
• (Desirable) ITIL Foundation certification
• (Desirable) Experience with cloud infrastructure security
• (Desirable) Background in IT support ticket management

What the job involves

• As IT Manager, you will own Climate X’s device, identity and security estate end-to-end
• You will manage our macOS fleet through Microsoft Intune, harden access with Conditional Access and compliance policies, administer Microsoft 365 and Microsoft Entra ID, and run a responsive support function through Zendesk — keeping the business secure, productive and audit-ready as we scale through Series B and beyond
• This is a hands‑on, security‑first role with real breadth
• At a fast‑moving scale‑up trusted by global financial institutions, IT is not a back‑office cost centre — it is what lets the company move quickly without compromising on security
• You will be AI‑first by default, automating everything that is ready to be automated, so support, provisioning and reporting run on systems rather than manual effort, and your time goes to judgement, security and improvement
• You will report to the Director of Finance & Operations, partner closely with the People and Security functions, and be the go‑to owner of how Climate X equips, secures and supports its people
• Design and run the device, identity and security estate expected of a fast‑scaling, regulated‑adjacent fintech serving global financial institutions
• Maintain and extend ISO 27001 controls across IT — producing the evidence and documentation needed to sustain accreditation and pass client security reviews
• Establish IT governance, asset management and a clear policy framework as headcount grows across the UK and US
• Own the macOS fleet through Microsoft Intune — enrolment, configuration profiles, patching, app deployment and compliance baselines
• Run zero‑touch provisioning with Apple Business Manager and Volume Purchase Program (VPP), from automated enrolment to app licensing
• Manage the full device lifecycle: procurement, onboarding, refresh, return and secure wipe
• Configure and maintain Conditional Access and device compliance policies across the estate
• Administer Microsoft 365 and Microsoft Entra ID (Azure AD) — SSO, MFA, licensing and least‑privilege access
• Lead joiner / mover / leaver access management and keep the company audit‑ready at all times
• Manage IT support end‑to‑end through Zendesk — triage, SLAs, escalation and resolution
• Own technical onboarding and offboarding so new joiners are productive on day one and leavers are de‑provisioned cleanly and completely
• Track support metrics and turn ticket trends into process improvements and self‑serve fixes
• Maintain clear, current IT processes, runbooks and a self‑serve knowledge base
• Keep an accurate asset and software register, including licensing, renewals and ownership
• Automate provisioning, reporting and routine support wherever it creates leverage — using scripting and AI tooling rather than manual effort
• Set a bias toward self‑service and automation so the function scales with headcount without scaling cost