We're looking for a proactive DTA & Mobility Administrator to join our team and play a key role in ensuring fair, compliant, and well-governed management of DTA and Mobility allowances. This role sits at the heart of policy compliance, assurance, and customer support, working closely with payroll, IT, and stakeholders across the business. As the DTA & Mobility Administrator, you'll be responsible for reviewing and processing all DTA and Mobility claim submissions in line with policy and agreed timelines. You'll also carry out sample-based audits of live claims, helping to maintain robust governance while delivering an excellent customer experience. Customer service is central to this role, with plenty of opportunity to build strong relationships and make a visible impact.
Responsibilities
* Monitor the DTA and Mobility system for new claims, in-progress submissions, and queries.
* Manage calls and emails relating to DTA and Mobility allowance queries, providing clear and supportive guidance.
* Liaise with monthly payroll to ensure all payments align with LOR policies and HMRC legislation.
* Validate randomly generated audit samples, including evidence gathering and non-compliance reporting.
* Support investigations into suspected breaches of DTA and Mobility policies.
* Work closely with LOR IT to monitor, maintain, and improve the DTA and Mobility application.
* Provide day-to-day customer support and advice.
* Assist with annual leave cover for travel bookings and expenses claims.
Qualifications
* Strong understanding of DTA and Mobility allowance policies.
* Knowledge of basic audit principles.
* A methodical, well‑organised approach with the ability to prioritise effectively.
* Advanced Excel skills and confidence using Microsoft Office and M365 products.
* Excellent attention to detail and analytical skills.
* Strong communication and customer service skills.
* Working knowledge of travel and expenses policies and systems.
Laing O'Rourke are an international engineering and construction company delivering state‑of‑the‑art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.
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