P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Head of Customer Experience to join their team based in Great Yarmouth on a full-time, permanent basis.
Reporting to:
* Sales & Marketing Director
Role Summary:
* Ongoing development of an effective Sales and Customer Service function in order to support the Company’s targets.
* Ongoing support to the Marketing and Business Development functions.
Main Responsibilities:
* Quality control with a customer-first mindset.
* Sales and Customer Service team training and performance monitoring.
* Supporting the implementation of new systems and processes.
* Feeding the Marketing function with customer insights.
* Feeding the Commercial function with customer insights – lost order reasons etc.
* Sales and booked order reporting.
* Creation and development of customer resources.
Person Specification:
* Evidence of success in a similar role.
* Excellent verbal and written communication skills.
* Strong interpersonal skills and the ability to build rapport and trust with customers.
* A confident, professional and friendly phone manner.
* Strong IT skills, Microsoft Office in particular.
* Strong organisational and time management skills in order to prioritise workload.
* A positive work ethic and a self-motivated, proactive approach to helping customers.
* A desire to continuously learn and grow, taking advantage of opportunities to enhance professional development.
Working Hours:
* Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30
If this is a role you are interested in, please apply online ensuring your CV is up to date