Join to apply for the Operations Controller - Coventry role at Volvo Trucks.
Salary From £45,000 P.a. Dependent Upon Experience
£1000 signing bonus! (paid to direct applicants only after 6 months continuous service)
37.5 hours paid per week (1/2 unpaid lunch per day)
Are you ready to be at the forefront of operations, ensuring seamless coordination and efficiency? Volvo Truck and Bus is seeking a dynamic individual to join our team as an Operations Controller. If you're passionate about precision, logistics, and contributing to the success of a global leader in the commercial vehicle industry, this opportunity is for you!
What You Will Do
As the Operations Controller, your role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability, and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimized.
Main Tasks
* Adhere to Volvo Service process steps at all times.
* Conduct regular process reviews with your Manager to identify operational issues and ensure follow-up actions are taken.
* Manage service department performance to meet KPI targets.
* Plan workshop/support resources to fulfill OTI process requirements per shift.
* Support CSR/Workshop Supervisor with job specification, codification, and quoting tasks.
* Ensure invoice/claim closure tasks are accurate and timely.
* Assist in specification/codification of complex jobs and ensure customer agreement before starting work.
* Manage handover of complex or contentious jobs to ensure customer buy-in.
* Hold daily production meetings to plan workload and resources, review issues, and identify solutions.
* Anticipate production problems and support workload management.
* Monitor staff performance and identify areas for development (using PBP process).
* Conduct competence assessments and address gaps with training.
* Manage and process productive wage submissions monthly.
* Report and control lost & non-available hours in line with KPI.
* Assist in the production of the annual business plan.
* Work according to Volvo Group UK standards of health, safety, quality, and environmental care.
* Manage scheduled meetings with customers.
* Perform any other duties reasonably requested by your manager.
Who are you?
What We Are Looking For
* Experience in the motor vehicle industry, preferably with a technical background in a commercial workshop.
* Full knowledge of VOSA requirements and MOT testers manual.
* Leadership experience within teams.
* Knowledge of workshop KPIs.
Education / Professional Qualifications Required
* City and Guilds, NVQ 3, or equivalent in Motor Vehicle Technology.
* Experience in the motor vehicle industry, preferably technical in a commercial workshop.
* Full knowledge of VOSA requirements and MOT testers manual.
* Leadership experience.
* Knowledge of workshop KPIs.
What’s in it for you?
* Generous company pension.
* 25 days holiday, increasing to 30 days with service + bank holidays.
* Healthcare plan with dental insurance.
* Enhanced paternity/maternity leave.
* Employee discounts on retail, gym memberships, travel, hotels, theme parks, and more.
Ready for the next move?
* If you want to make a real impact, the transportation industry is where you want to be. We look forward to meeting you.
We value your data privacy and do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows everyone to bring their full authentic self to work. We are committed to removing barriers to entry—please apply even if you do not meet every qualification.
Joining Volvo Group means becoming part of a global leader in trucks, buses, engines, construction equipment, financial services, and solutions. We are nearly 100,000 people committed to shaping a sustainable, safe, and efficient transport industry. We work with passion, curiosity, and a willingness to embrace change to stay ahead. Together, we move the world we want to live in.
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