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Role overview
As a Retail Optical Assistant at Vision Express, you will assist customers in selecting eyewear that meets their needs, help with frame adjustments, repairs, and fittings, and may perform pre-screening eye examinations along with administrative tasks such as scheduling appointments, supporting customer queries via phone, and processing payments.
Your main goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers ‘See More and Be More’ by providing tailored, effective service to enhance their visual potential and lifestyle.
We are open to flexible working hours; if you have preferred working times, please discuss this with us. We welcome candidates seeking part-time, compressed, or flexible schedules.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland. Whether in a city centre, a village, or a coastal location, we aim to offer the perfect fit for your career.
As part of the EssilorLuxottica family, the global leader in lenses, frames, and sunglasses, we are home to renowned brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 licensed brands.
Who is the ideal candidate?
* Provide excellent, personalized customer service, addressing individual needs and concerns
* Build rapport and communicate clearly, translating technical terms into understandable language
* Maintain accurate customer records and prescriptions with attention to detail
* Work effectively as part of a team
* Handle challenging situations calmly in a fast-paced retail environment
* Show confidence, enthusiasm, and drive
* Understand our optical products and promote them to meet store targets
* Keep the store organized, stocked, and visually appealing according to marketing guidelines
Additional information
* Performance-based bonuses and incentives
* Life Assurance (2x your annual salary)
* Free eyewear annually from day one
* Opportunity to participate in the OneSight Foundation
* Discounts for friends and family
* Confidential Employee Assistance Program
* 33 days annual leave, increasing with service, with buy/sell options
* Flexible health benefits including Cash Plan, Life Cover, Critical Illness, and Dental
* Community engagement and knowledge sharing through internal channels
* Lifestyle benefits like Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work
Hear from our team
Ioanna shares her experience as a Retail Optical Assistant at Vision Express.
Location: Store Support Centre, Ruddington, Nottingham
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