HGV Parts Advisor needed Heathrow Our client, a commercial vehicle specialist, is seeking for a HGV Parts Advisor to join their team. The ideal candidate will be responsible for supporting the efficient operation of the parts department within a dealership and advising customers on the correct parts for HGV repairs and maintenance, sourcing and ordering parts, and managing stock levels to ensure timely service for vehicles. Role: HGV Parts Advisor Hours: Monday to Friday 8.5 hours per day – 9.00am to 6.00pm with 30 minutes unpaid lunch, plus the Saturday rota (1 in 3 Saturdays), hours 7.00am to Noon. Location: Heathrow Responsibility: * Answering customer inquiries about parts and accessories all makes of trucks and trailers by phone and emails. * Utilising our parts ordering system to accurately identify and locate parts. * Upselling and cross selling where applicable. * Cold & warm calling drift accounts to win back business and or sell promotions. * Processing orders, ensuring parts availability, and providing accurate quotes. * Maintaining a clean and organized parts department. * Providing exceptional customer service to both retail and trade customers. * To ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policies * To ensure data capture is accurately entered on CRM systems * To assist in stock checks when required Requirements: * MUST HAVE COMMERCIAL VEHICLE EXPERIENCE (LCV OR HGV) * Minimum of 2 years’ experience as a Parts Advisor. * Proactive in their approach to work. * Critical thinker who can see the bigger picture. * Excellent communication and interpersonal skills. * Ability to work independently and as part of a team. * Excellent negotiation and selling skills. * Proficient in using computer software, including EPCs & Kerridge. Benefits: * 30 Days Annual Leave including Bank Holidays * Holiday Purchase Scheme (up to 3 days available to purchase) * Employer Statutory Pension Scheme * Free Class IV MOT per year * Mental Health First Aiders * Paternity pay – Full 2 weeks pay * Personal Accident Scheme * Cycle to work scheme partsadvisor hgvpartsadvisor commercialvehiclespartsadvisor truckpartsadvisor