Customer Complaints Handler – Hybrid | £27,000 Benefits | Warwick, Warwickshire We’re seeking an experienced Customer Complaints Handler to join a well-established organisation in Warwick. If you have a background in complaint resolution or customer service and can handle sensitive situations with empathy, professionalism, and clarity, this role offers an excellent opportunity to progress your career. What’s in it for you: Salary of £27,000 25 days annual leave Private healthcare, critical illness cover & death-in-service cover Employee Assistance Programme Staff discounts & social events Hybrid working (2 days from home, 3 days in the Warwick office) No weekends or shifts – 830 am to 5 pm Monday to Friday Free on-site parking & easy access to Warwick Parkway Station Supportive team culture with full training and ongoing development Your responsibilities as a Customer Complaints Handler: Manage and resolve customer complaints from first contact to final conclusion Conduct thorough investigations to ensure fair and timely outcomes Draft clear, professional final response letters Carry out root cause analysis to improve processes and customer experience Ensure compliance with FCA regulations and industry standards What we’re looking for in a Customer Complaints Handler: Previous experience handling complaints (regulated industry experience desirable) Strong written and verbal communication skills Experience in producing professional, well-structured final resolution letters Knowledge of FCA guidelines (an advantage) Proactive, customer-focused approach with strong problem-solving skills If you are looking for your next career move in Customer Complaints, this role offers a good work life balance and excellent training.