Working hours: 20 hours per week
Interview Date: To be confirmed
Grosvenor house is a residential Service for homeless families. The service accommodates 18 families for short term placements as more independent housing solutions are sourced. During this time families are supported in a person-centred approach helping them to address issues which may have led to their homelessness. The Concierge worker will often be the first point of contact for everyone accessing the centre and is pivotal in ensuring our vision for high quality outcome focused support services is delivered.
Key Responsibilities:
The successful candidate will manage front of house services to clients and will deal with telephone calls and external visitors to the Centre. The Day Concierge will manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required, in addition to assisting with logging and reporting maintenance work including emergency out of hour’s repairs.
The successful candidate(s) will be able to demonstrate:
1. A positive attitude and a high level of motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes.
2. An ability to work in a busy environment, being solution focused, showing good time management skills and can demonstrate ability to prioritise and make decisions under pressure.
3. Good verbal and written communication skills, good team working skills and good people management skills.
4. GCSEs including Maths & English or equivalent.