Overview
We are looking for an experienced Administrator to join the Integrated Community Response Service. The service aims to manage complex clinical cases at home, prevent unnecessary hospital admission and support early discharge of patients following an acute admission. You will join a dynamic team comprising doctors, nurses, therapists, support staff, a social worker and handyman, which operates seven days a week: 365 days a year.
Your primary purpose will be to provide an exemplary customer facing service to promote a positive image of the service and to support the team daily clinical co‑ordinator in management of referrals and patients’ needs each day.
The service operates from 8 am to 8 pm, 365 days a year and you will be expected to participate in a planned rota which includes weekdays, weekends and bank holidays.
Key Responsibilities
* Provide a high standard of administrative support to all members of the service
* Demonstrate a thorough understanding of Microsoft applications
* Communicate effectively and clearly in person, on the telephone and in emails
* Prioritise your workload in line with service requirements
* Maintain a professional approach
* Assist the administrative lead in the provision of the service as necessary
* Comply with trust policy and procedures
Qualifications & Experience
We expect you will have excellent verbal and written skills, a working knowledge of Microsoft Word, Excel and Outlook, accurate data inputting skills and an enthusiastic approach. Previous NHS or Social Care experience is essential.
If you enjoy working in a fast‑paced environment, can remain calm in sometimes stressful situations and enjoy working as part of a multi‑disciplinary team then we are keen to hear from you.
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