Contract Type: Permanent Hours: Full time Hours of Work: 37.5 hours per week on a 5 out of 7 rota Are you a confident and capable leader with a passion for retail and customer service? Do you thrive in a fast-paced environment where you can make an immediate impact? At Mole Valley Farmers, we’re looking for a Retail Team Leader who can hit the ground running, someone who leads by example, inspires their team, and drives results from day one. What You’ll Be Doing: Lead, motivate, and support the retail team to achieve store KPIs and deliver outstanding service Take ownership of operational processes including stock management, replenishment, and compliance Deputise for the Retail Manager and take on duty management responsibilities Coach and develop team members, fostering a high-performance culture Interpret customer feedback and implement improvements to enhance the shopping experience Drive sales through effective merchandising, queue management, and customer membership growth What We’re Looking For: Proven leadership experience in a retail environment (minimum 2 years preferred) Strong communication skills and a proactive, hands-on approach Ability to lead under pressure, prioritise effectively, and adapt quickly A natural coach who can bring out the best in others Knowledge of the agricultural and countryside marketplace is a plus AMTRA and BASIS qualifications (or willingness to work towards them) desirable IT literate with good working knowledge of Microsoft Office Forklift operation experience (or willingness to train) Why Join Us? Be part of a values-driven business that puts customers and colleagues first Lead a team where your input and leadership truly matter Opportunities for personal development and career progression Make a real impact in your store and local community If you're ready to lead with confidence and make a difference from day one, apply today and help us deliver the Power of Mole. Please note, this vacancy may close prior to the expiry date if we receive a suitable number of applications.