Job Description
Your role
Supervise the delivery of Eikon’s volunteer mentoring services to children and young people in allocated schools across Surrey. Supervise a team of Volunteer Mentors ensuring parity of our offer in Schools to Children and Young People. Ensuring the highest standards of case work, effective practice and safeguarding are maintained. Providing regular review and assessment of caseloads, with guidance on how to progress provided to the team of Volunteer Mentors.
Responsibilities
· Plan, resource and oversee the delivery of the volunteer mentoring programme, to ensure that the service is offered to young people at the right time and that young people are at the heart of the programme.
· Develop and maintain key relationships within schools in Surrey to deliver the volunteer mentoring programme.
· To identify trends and gaps in provision, then work with Service Delivery Manager on ways to improve our Volunteer Mentoring service
· Supervise a team of volunteer mentors in line with Eikon's policies
· Induct, train and develop volunteer mentors, ensuring a high-quality service with safe and effective practice is delivered in accordance with all other best practice guidelines
· Work in collaboration with the Designated Safeguarding Manager and Service Delivery Manager to ensure all volunteers are competent to supervise safeguarding issues
· Support volunteer mentors with all safeguarding issues and liaise with the Designated Safeguarding Manager and Service Delivery Manager where appropriate.
· Understand and act when safeguarding issues need to be escalated, always following safeguarding and child protection procedures
· Support volunteer mentors to ensure accurate recording of all individual engagements, ensuring supervisory review of notes, follow up action where appropriate and feedback provided as necessary
· Support volunteer mentors in ensuring outcomes and impact are agreed, reviewed and recorded for mentees using the Eikon Impact Measurement tool
· Ensure case management is undertaken to a high quality, including ensuring systematic case note review processes are followed, providing evidence of change and celebrating progress with CYP
· Ensure all data and information is uploaded onto all relevant databases
· Provide accurate and timely mentoring programme data reports, for internal management
· Keep up to date with good practice, legislation and policies that have an impact on service delivery at Eikon
· Always apply safeguarding and child protection procedures
· Work as part of a team and attend team meetings, training events and participate fully in 1:1 sessions and clinical supervision if required
· Work co-operatively and under the management of The Eikon Charity staff
· Work within Eikon’s internal policies, safeguarding and data protection regulations
· Be responsible for equipment/resources linked to service delivery