At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
We are seeking a customer care representative to join our cash collection team in Livingston. You will play a crucial part in improving our company's financial health. This role involves optimising incoming payments and resolving invoice queries through diligent collection practices.
Responsibilities
* Carry out reminder actions (telephone, dunning letters, etc.) according to weekly objectives and maintain accurate and up-to-date customer details and account records for the allocated portfolio of customers.
* Effectively use Oracle Cloud Collection Module and other available tools to ensure prompt and efficient resolution of invoice queries and disputes, leading to timely payments.
* Work with the Credit Manager on more complex disputes which may lead to escalation to the Disputes Resolution Team.
* Provide all required data for daily, monthly, internal, and external reporting requirements to the Credit Manager as per the agreed timetable.
* Build and maintain effective and productive relationships with internal and external customers.
Qualifications:
* Experience within a large-value commercial Credit Control environment.
* Proven track record in chasing historical debt and resolving problem debt in a timely manner.
* Excellent written and verbal skills, with a professional telephone manner.
* Good command of standard and company IT tools, with good knowledge of the dunning process.
* Ability to perform under pressure and meet tight deadlines.
* Good organizational and time management skills with the ability to deal with multiple demands on time and resources.
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Category: Customer Support #J-18808-Ljbffr