Purpose of Job
The analyst is responsible for completing a variety of operational tasks across equivalent middle and back office functions that directly interface with Banking origination, portfolio teams and Treasury front office. Day-to-day, the team(s) are principally responsible for processing disbursements (and other related transactional activity) across a range of products, ensuring that EBRD accurately and timely processes, settles and manages Banking/Treasury transactions in the global markets as well as leading changes to legal documentation post signing. The individual will manage a portfolio of varying complexity, interacting with colleagues across the Banking and Treasury teams. They will also interact with other functions involved in end-to-end processes, including (but is not limited to) Treasury, Risk, Office of General Counsel (OGC), Willis, EBRD’s Insurance advisor and broader Corporate Services teams. Where relevant the role holder will interact with B Lenders, co-investors, Agents and Arrangers on co-financed projects and handle client (borrower) communications on banking matters. The Analyst may also provide support and training to the Assistant Analysts in the delivery of their tasks.
The individual will need to adopt a continuous improvement mindset and will be expected to support and be a part of improving operational processes across the OSM function.
Accountabilities & Responsibilities
Operational Performance:
1. Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate the adequate documenting, booking, funding and monitoring/reconciliation of the Bank’s products (e.g. disbursing bank funds across a range of product types)
2. Demonstrate personnel commitment to delivering outstanding operational performance by adhering to established operational metrics – timeliness, quality and customer satisfaction
3. Responds to operational queries in a prompt and timely manner
4. Communicate with relevant departments to ensure that the decision-makers are aware of the risks involved with specific projects/transactions
5. Based on experience and/or expertise when required provide support and training to Assistant Analysts in the team in the delivery of their portfolio related tasks
6. Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking clients
Operational Standards, Risk, Control & Governance:
7. Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
8. Help support the broader improvement of OSMs control environment
9. Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation
Continuous Improvement:
10. Be a ‘team player’ in a team/department responsible for creating a ‘best in class’ operational function
11. Support the identification and implementation effort associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience – timeliness, quality, engagement etc.
12. Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)
Service Management & Third Party Management:
13. In delivering day-to-day operational activity, conform to established service levels and standards
14. Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model
Stakeholder Management:
15. Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
16. Positively influences others to help deliver a sustainable operations function
17. Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
18. Be an ambassador for OSM across other departments by delivering outstanding operational outcomes
Knowledge, Skills, Experience & Qualifications
The individual appointed must have the necessary seniority to be able to take on responsibilities associated with the role, being able to handle the pressures of the role in a manner appropriate to the Bank. The candidate should have the following:
19. University educated, or equivalent work experience
20. Comprehensive banking, legal or credit skills as well as a good understanding of treasury and banking products transacted by EBRD
21. Appreciation of the impact that the function has with other key departments in the servicing of Banking and Treasury transactions
22. Strong customer service orientation and ability to proactively identify opportunities for improved customer outcomes
23. Experience with Summit, Frameworks, Debt Domain, SAP or Swift systems considered advantageous
24. Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
25. Experience of working in a team that utilises operational metrics to effectively manage operational teams would be advantageous
26. Excellent written and verbal communication in English required. Knowledge of another language would also be considered beneficial
27. Sufficient credibility to advise peers across the organisation, helping mitigate banking/operational risks
28. Must have positive, collaborative and solution orientated attitude
29. Strong computer skills (Microsoft outlook, Word, Excel, PowerPoint)
30. Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
What is it like to work at the EBRD? / About EBRD
Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.
At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.
The EBRD environment provides you with:
31. Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
32. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
33. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
34. An environment that places sustainability, equality and digital transformation at the heart of what we do.
35. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.