YOUR MISSION
* Respond to user and system problems.
* Diagnose and resolve/escalate issues as appropriate.
* Be the first point of contact for users on a day‑to‑day basis.
* Support the IT Operations team in their day‑to‑day duties where necessary.
YOUR TALENT
* Previous experience and knowledge of basic IT tools and infrastructure (Windows/Office365, servers, networks) is essential.
* Experience of working on a helpdesk or 1st‑line IT support would be an advantage.
* Knowledge of SQL and query is preferred but not essential.
* An excellent level of planning and organisation skills.
* Self‑motivated with an ability to work on own initiative and be able to work as part of a team.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
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