Job Description
We’re recruiting for a Telephone Account Manager. We’re offering a salary of up to £43,000. And this is a hybrid position.
Are you a confident communicator with a passion for building strong business relationships? Join our Group Protection Distribution team as a Telephone Account Manager and help us deliver outstanding service and results to our intermediary partners. We’re looking for individuals who thrive in a collaborative environment and are motivated by achieving goals and making a difference.
What you'll be doing:
* Managing relationships with a panel of intermediary accounts
* Promoting Group Protection products and propositions
* Delivering new business and retention targets
* Developing account strategies using market intelligence
* Collaborating with internal teams to meet client expectations
* Responding to pre-renewal enquiries and gathering key information
* Maintaining up-to-date knowledge of products and competitors
* Handling customer queries and complaints with empathy and professionalism
Qualifications
Who we're looking for:
* Experience in sales, telesales, customer service or sales support
* Strong communication and influencing skills
* Ability to build and maintain professional relationships
* Commercial awareness and understanding of market conditions
* Knowledge of Group Protection products (desirable)
* Awareness of regulatory and legislative frameworks
* A proactive and achievement-driven mindset
* A collaborative approach and willingness to support others
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
* The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
* Generous pension contribution
* Life assurance
* Healthcare Plan (permanent employees only)
* At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
* Competitive family leave
* Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
* There are the many discounts we offer – both for our own products and at a range of high street stores and online
* In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.