12 month FTC Reporting to theCustomer CareManager, the Customer Care Coordinator willwork withother members of the development teamtoprovidean excellent customer service experience for Great Places new customersensuring theyreceive thevery bestcare and support moving into their new homes. The role willseekto increase customer satisfaction and improve thetimelyresolution of defect matters to meet the expectations of customers.The Customer Care Coordinator will be the crucial link between our Development team, Contractor After Care teams and customersacross oursites. Whatyoullbe doing 1. Providingafirst classcustomer service experience for Great Places customers moving into new homes, so that they receive thevery bestcare and support during their home buying and home ownership experience 2. Assistingin the developmentand updating of processes andprocedures to ensure excellent customer service delivery, capture more performance data andidentifyand support opportunities for enhancement of the journey,productand service 3. Takingownership of the customer experience, specifically with respect to defects and rectification of defect and ensuring that customers are prioritised 4.