Overview
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
Responsibilities
* Deliver training to jurors in the use of the digital bundle (video and walk through)
* Report any concerns in level of juror understanding of the digital device which may impact their ability to follow the evidence of the trial.
* Create PINs for jurors to enable annotation of digital bundle across court venue.
* Issue the defendant with digital bundle and PIN (Dependent on defendant having a device or paper bundle).
* Admit jury, defendant, and witness box to the digital bundle.
* Place digital device on juror bench. Distribute to judge, defendant, and witness box.
* Enter the PIN on the Witness Box device daily.
* Ensure jurors are placed into the digital bundle lobby at the end of each day to prevent access to the system outside of court hours.
* Count in digital devices at the end of each court day, check for damage/issues with device and report to relevant service desk/s.
* Digital devices to be cleaned with antibacterial wipe and placed into the charging cabinets.
* Report faults with the digital bundle or the digital device to the relevant service desk and within agreed timescales.
* Complete data collection on daily basis in support of the pilot.
* Participate in Local implementation Team (LIT) meetings and support evaluation of pilot.
* Assist in training of digital jury bundle coordinator cover (deputy).
* Essential: Strong organisational and time management skills.
* Excellent communication skills with the ability to adapt to relevant audience.
* A court background or court experience would be beneficial but not essential to the role.
Skills and Experience
* Friendly and approachable manner with excellent customer service skills.
* Ability to multitask, whilst working in a fast‑paced environment.
* Good written and verbal communication skills.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent organisational skills.
Location & Hours
Base location – Swansea Crown Court, The Law Courts, St Helen's Road, Swansea, SA1 4PF.
Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns.
Salary
Salary £25,582.
Job Type
Fixed Term.
Closing Date
30-Oct-2025.
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