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Role: Service Performance Analyst
Duration: 1 Year FTCLocation: Glasgow, UKHybrid 3 DAYS/WEEKKeywords; MTTR/MTBF, Service Performance,CAB
Job Spec
Purpose: Monitor day-to-day service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices).
Key Responsibilities
Track SLA/SLO attai...