Carrier Analyst Hereford, England, United Kingdom Type: Permanent Working Pattern : Hybrid (3days on site) Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for a talented Carrier Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you! More than a role ✨ Competitive Salary: Your talent deserves recognition Company bonus: We succeed, you benefit Career Growth: Opportunity to grow Staff Discounts: Stay stylish with our exclusive discounts. Company Pension: Secure your financial future. ️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week Birthday Delight: Take your special day off to celebrate YOU Free Parking Health & Wellbeing programme; we’ll look after you The Role Scope To provide analytical support on the service levels the carriers provide versus the SLA’s in place, and any other business reporting associated within this area. ✨Role key responsibilities: This role will be responsible for all delivery management protocols including Analysing and timely submission of carrier claims Updating and reporting of Carrier Service levels - and associated SLA related claims Reconciliation and sign off of all carrier invoices (and credits) Reporting on losses V claims, Reporting and improving ad hoc surcharges (ie relabelling, exceptions, light and large) Suggesting alternative carrier routing to minimise claims based on insurance, losses Reviewing new carrier options/services Returns Carrier management, reporting and claims Attending Monthly Carrier Meetings/ Reviews Other general duties; Attend internal and external meetings to represent the department and/or Company as required Complete all training to the highest possible standard and within a timely manner and ensure that professional qualifications (where relevant) ae kept up to date Work safely at all times with due regard for yourself, visitors, contractors and work colleagues; fully compliant with the Company Health and Safety policy and procedures Manage all person-identifiable data with due care and diligence, and fully in line with the Company's Data Protection and Privacy Policy. Specifically, ensure that any processing of person-identifiable data is lawful, fair, transparent, specified, explicit and legitimate. Moreover, that person-identifiable data is adequate, relevant, not excessive, accurate and up-to-date. Protects person-identifiable data against unauthorised or unlawful processing, or accidental loss, destruction or damage Understand and abide by all Company policies as they apply to the role Any other duties as required to meet the business needs of the department About You ✨Skill / Competencies Advanced MS Excel / Google Sheets skills and data manipulation abilities. Ability to work with data and extract date from various data sources and validate the accuracy of the data Good presentation skills and ability to share information with colleagues at different levels within the organisation and externally About Us At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. The People ✨ I ntegrity - Consistently demonstrates integrity and high work standards; Acts professionally with an honest and fair approach ✨ Teamwork - Communicates effectively at all levels; Responds to internal / external customer needs in a timely and courteous manner; Works collaboratively, showing respect to colleagues at all times ✨ Accountability - i s responsible for their actions; Takes ownership of decisions and outcomes ✨ Entrepreneurial approach - Is bold and passionate about MandM, its products and its people; Experiments, takes risks and makes it happen; If there’s a better way, find it