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Position: Care Locality Manager - (Live-in care) (LM)
Reports to: Registered Manager - Live-in Manager (RM)
Direct reports: Field Care Supervisor (FCS)/Live-in Carers
Key Tasks:
Build strong relationships with Social Services, CCGs and local community groups.
To work with the FCS and RM to ensure all areas are compliant at all times.
Answering incoming phone calls in a professional manner and ensuring they are actioned accordingly.
LM to liaise with the FCS and ensure all changeovers are managed appropriately
They will work collaboratively with the FCS & recruitment coordinator ensuring that all new packages, carer holiday/sickness are covered
Promote Abicare Live-in Service to Commissioning Managers, Hospital Social Workers and Discharge Teams.
Clients:
To build client relationships within their team. Have a comprehensive knowledge of where Clients’ are in their care journey
Review client requirements and make sure they are met.
To meet with clients and ensure the quality in the community is being delivered and to carry out.
Quality checks and visits, including online files and in client’s homes.
Staff:
To coordinate Live-in carer supervisions and performance monitoring
Develop your care team to ensure they have the correct skills and knowledge, whilst looking after their safety and wellbeing. Promote Equality & Diversity.
To liaise with the company trainer to ensure the supervision/ training matrix is always up to date.
To complete regular supervisions and yearly appraisals with FCS and set KPI’s
To ensure that all training is in date for FCS & Live-in carers
Compliance:
Manage the FCS and be supported by the Registered Manager to ensure all areas are compliant at all times
To ensure Live-in rotas are completed in a timely manner using the company roster system
To complete and investigate any safeguarding concerns. To work closely with the local authorities and CQC/CIW in ensuring reports are carried out and completed in a timely manner.
To be a part of CQC/CIW inspections
To ensure CQC/CIW notifications are completed and sent in a timely manner
To investigate all concerns and complaints in a timely manner
On-call
You will be required to be part of the on-call rota (out-side of office hours).
Promote the image of Abicare Services Ltd
Whenever you are on duty you will be expected to promote and maintain Abicare’s image and values: C.H.E.C.K - Committed, Honest, Empowering, Collaborative and Kind.
The Person:
You will have:
Previous Management experience within the social care sector -preferably Live-in/Domiciliary Care
Minimum of Diploma Level 3 in Health & Social Care, working towards Level 4 or 5.
Sound knowledge CQC/CIW Regulations and person-centred care.
Possess excellent organisational and time management skills
Excellent IT and communication skills
Full driving licence with car
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Industries Hospitals and Health Care
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