<p><strong>Overview</strong></p><p>Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape.</p><p><br></p><p>As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Commercial Leadership & Performance</p><p>· Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets.</p><p>· Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement.</p><p>· Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example.</p><p>· Contribute to business growth through proactive client outreach, appointment setting, and repeat business development.</p><p><br></p><p><strong>Client Experience & Clienteling</strong></p><p>· Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning.</p><p>· Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention.</p><p>· Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences.</p><p>· Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times.</p><p><br></p><p><strong>Team Leadership & Development</strong></p><p>· Support the Concession Manager in leading, motivating, and developing a high-performing team.</p><p>· Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration.</p><p>· Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills.</p><p>· Assist in identifying talent and supporting recruitment, onboarding, and ongoing development.</p><p><br></p><p><strong>Operations & Retail Excellence</strong></p><p>· Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation.</p><p>· Maintain the highest standards of visual merchandising and presentation in line with brand guidelines.</p><p>· Monitor stock levels and support inventory processes to optimise availability and minimise loss.</p><p>· Ensure compliance with all operational procedures, including security, cash handling, and store policies.</p><p><br></p><p><strong>Brand Representation</strong></p><p>· Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence.</p><p>· Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations.</p><p>· Represent the brand at in-store events and client activations when required.</p><p><br></p><p><strong>Profile</strong></p><p>· Previous experience in a supervisory or assistant management role within luxury or premium retail.</p><p>· Strong understanding of menswear, including tailoring, ready-to-wear, and accessories.</p><p>· Proven ability to drive sales performance and build a loyal client base.</p><p>· Excellent interpersonal and communication skills, with a natural ability to influence and inspire.</p><p>· Commercially aware, highly organised, and confident in a fast-paced retail environment.</p><p>· A passion for luxury fashion, craftsmanship, and client experience.</p><p>· Additional language skills are advantageous.</p><p><br></p><p><strong>Why Join</strong></p><p>Join a high luxury house known for its excellence, heritage, and innovation within menswear.</p><p>Be part of a dynamic retail environment that values leadership, creativity, and ambition.</p><p>Access strong career development opportunities within an internationally recognised brand.</p><p>Work within a culture that champions performance, collaboration, and client excellence.</p><p><br></p><p>To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.</p>