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Major Incident Manager - Banking, Stevenage
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Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Major Incident Manager - Recent Banking experience
The client is looking for a strong Incident Manager with incident process skills.
The resource also supports the delivery of exciting backlogs.
About You:
* You're passionate and driven about delivering high-quality technology services.
* You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents.
* You keep the customer's impact front and center of technical incidents.
* You're well versed in ITIL practices and have relevant qualifications.
* You are experienced in root cause analysis techniques.
* You are used to working with data, spotting trends, and taking proactive measures.
About The Role:
* Own, manage, and improve Incident & Problem management policies, processes, and procedures.
* Manage and drive the progression of high priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
* Facilitate root cause analysis of problem records using various techniques.
* Use data, reporting, and trending to identify recurring incidents and raise proactive problem records.
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