Planner & Scheduler - Hayes About the Role Were looking for a highly organised, analytical, and proactive Planner & Scheduler to join our PHS Hygiene team. In this role, youll play a key part in ensuring our Service Drivers have optimised routes, our customers receive outstanding service, and our operational performance meets the highest standards. Working closely with the Lead Scheduler and Operations Management teams, youll help drive continuous improvement, efficiency, and great customer outcomes. What Youll Be Doing Planning & Scheduling Create and maintain optimal schedules for Service Drivers in the Hayes Operations Center to maximise productivity and resource utilisation. Analyse routes and driver feedback to continuously improve efficiency. Monitor unplanned work and KPI trends to ensure resources are used effectively. Maintain backlogs at appropriate levels. Operational Support Support the Lead Scheduler through daily Op Rhythm Calls, weekly reviews, and ad hoc meetings. Assist with customer mobilisations and onboarding, ensuring smooth rollouts and fast responses to any issues. Resolve customer service queries in a timely and appropriate manner. Communication & Collaboration Work closely with Scheduling and Operations teams to meet KPI targets. Cascade updates on policies, process changes, and operational news to ensure staff remain well-informed. Promote consistent ways of working and a positive team environment. Other Responsibilities Travel to Operations Centres or meetings when required. Uphold all health and safety and quality standards at all times. What Youll Receive Competitive salary 40 hours guaranteed every week Overtime opportunities 13 paydays per year (every 4 weeks) Company vehicle (for business use) Pension Supporting you inside and outside of work: phs Shop buy household products at cost price phs Perks (via Reward Gateway) hundreds of retailer discounts 24/7 Digital GP access Increased holiday entitlement with length of service Mortgage advice service Financial planning support 24/7 wellbeing helpline Requirements Valid driving licence (essential). A passion for delivering outstanding service and delighting customers. Why Join Us? At PHS Hygiene, youll be part of a supportive, forward-thinking team where your input truly matters. Youll have the opportunity to influence best practice, drive improvements, and help shape an efficient, customer-focused operation. Interested? Apply today or contact our Resourcing team on At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. phs Group is the leading hygiene services provider in the UK, Ireland and Spain. Our team of over 3,000 expert personnel provides washroom, floorcare, healthcare and a range of specialist services to over120,000 customers ranging from large single sites, to multi-national restaurant chains, healthcare establishments and small owner occupied shops.