Summary You’ll learn all about the administration processes in the commercial insurance industry and play an integral part of the success of the business and work towards an industry recognised qualification. As well as joining a great team, you will enjoy the benefits of excellent training, mentoring and personal development. Wage £15,220 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday - 9.00am - 5.30pm (with an hour for lunch) and 1 in 4 Saturdays 9am - 2pm 37 hours 30 minutes a week Start date Thursday 28 August 2025 Duration 1 year 8 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Working as part of a team you will be assisting the Underwriters with their administration. Duties will include: Learn how to use insurance software to run lead reports and use electronic diaries and notepads to process customer information Delivering broker service & developing broker relationships Answering inbound calls from brokers or customers, therefore good telephone manner and communication skills are essential Refer broker enquiries to the appropriate departments Work in a busy office environment Learn compliance procedures relevant for Financial Services such as Data Protection Regulations Diary management Where you'll work 1410 SPRING PLACE HERALD AVENUE COVENTRY BUSINESS PARK COVENTRY CV5 6UB Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation WARWICKSHIRE COLLEGE Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan You will receive support from an assessor to help you prepare for your End Point Assessment covering: Knowledge Skills Behaviour As required to meet L3 Business Administrator apprenticeship Standard. You will attend online masterclasses every other week for 1-day. Maths & English Level 2 (if required). Qualification achieved: Level 3 Business Administrator. Requirements Essential qualifications GCSE in: Maths and English (grade 4/C) Desirable qualifications A Level in: Any subjects (grade C) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills Team working Good telephone manner Computer Literacy Microsoft Office skills Other requirements Large call and email volumes are expected, and good communication and literacy skills are required to process broker requests positively and efficiently. About this company Ark is a forward-thinking underwriting agency. An underwriting agency provides services to insurance brokers to help provide insurance policies to their clients. Ark provides a bespoke suite of products to the provincial insurance broker market. The Company was set up in June 2007, and has a dedicated team with decades of Insurance experience, with an aim to provide a single port of call for Broker's Insurance needs. https://www.arkinsurance.co.uk/ (opens in new tab) After this apprenticeship There is an opportunity to progress within the business to several roles including senior administration, compliance, auditing and underwriting. Ask a question The contact for this apprenticeship is: WARWICKSHIRE COLLEGE The reference code for this apprenticeship is VAC1000321228.