Amazon is seeking a Senior Site Process Engineer to join the EU Process Engineering team in an onsite, non-shift rotation role with extensive exposure to EU-level strategic initiatives.
This senior position operates in a high-ambiguity environment where you'll handle ambiguous initiatives where the problem/strategy may not be defined. You'll use your expertise and judgment to determine the right goals, inform decisions, manage stakeholder expectations, and design long-term solutions. The role offers significant scope expansion opportunities to lead local and EU-wide initiatives, coordinate multi-site programs, and mentor junior team members.
-- About the EU Customer Fulfillment Process Engineering Team ----
The EUCF PE team leads process stabilization, standardization, and continuous improvement across the EU Customer Fulfillment Network. They establish best-in-class performance standards, implement technological advancements, and enhance operational leaders' technical knowledge. The team equips operations with expertise to deliver technology and process improvements while reducing performance variation between shifts, buildings, and regions. Working collaboratively with Central Teams, they prioritize resources to improve process metrics across all paths.
Key job responsibilities
Key job responsibilities
1) Continuous Improvement & Data-Driven Decision Making:
- Lead process improvement initiatives by comparing site performance against network benchmarks
- Lead weekly performance reviews with site leadership, acting as the "Cost Champion" for the building
- Conduct deep dive analysis and present findings to senior leadership, converting insights into action plans
- Leverage AI and advanced analytics tools to provide granular insights and reduce cognitive workload for operations teams
2) Lean Transformation & Capability Building
- Join daily operational reviews and Gemba walks with FC Leadership to identify waste and eliminate it together with ops teams
- Mentor and develop SMEs/SSMEs in operational excellence and Lean methodologies
- Lead Continuous Improvement initiatives (Kaizens/Kaikaku) autonomously
- Drive innovation by reviewing, scaling local initiatives, and implementing network best practices across the EU
3) EU Network Initiative Deployment
- Own deployment of EU network initiatives assigned to the FC, ensuring timeline compliance
- Support FC commitment to pilots and tests, preventing delays across EU rollout
- Lead EU projects coordinating multiple sites
4) Partnership & Collaboration
- Build strong relationships with Site Leader and Senior Management Team
- Support site management operational team during Q4 based on building needs
-- Core Competencies include --
- Decision-Making under Ambiguity: Comfortable handling ambiguous and complex problems with incomplete information, designing long-term solutions and navigating difficult trade-offs
- Stakeholder Influence & Consensus Building: Able to influence across teams, locations, and seniority levels, and to align diverse stakeholders around a common direction
- Lean & Operational Excellence: Deep knowledge of continuous improvement methodologies, with the ability to model best practices and raise the bar across the team
- Strategic Thinking & Program Management: Able to think beyond the immediate task, manage complex programs across multiple sites, and connect operational decisions to business and customer impact
About the team
The EUCF PE team leads process stabilization, standardization, and continuous improvement across the EU Customer Fulfillment Network. They establish best-in-class performance standards, implement technological advancements, and enhance operational leaders' technical knowledge. The team equips operations with expertise to deliver technology and process improvements while reducing performance variation between shifts, buildings, and regions. Working collaboratively with Central Teams, they prioritize resources to improve process metrics across all paths.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience in operations management
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Travel up to 20% of the time
PREFERRED QUALIFICATIONS
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience delivering results for large, cross-functional initiatives/projects
- Experience influencing internal and external stakeholders
- Experience in program or project management including the delivery of cross-functional projects
- Lean Yellow Belt Certification or above. If certification is missing, employee will certify within 12 months from hiring
- Experience as Subject Matter Expert within a specific Fulfillment Process